Privacy Policy

Welcome to Vizora Interactive ("we", "us", "our")
We take privacy and data protection seriously, so this Privacy Policy explains in detail how we process personal data when you use our website and related digital services (together, the "Services") - for example, when you visit our site, contact us, join our communities, apply to our programs, use our games or servers, or purchase merchandise.

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). This Privacy Policy explains what data we process, why we process it, the legal bases we rely on, and what rights and choices you have.

Your rights apply regardless of whether you actively use our services, and you may contact us at any time if you have questions or wish to exercise your rights.

Komorebi purchases: Komorebi, our merchandise and digital products platform, operates under a separate Privacy Policy. Visit komorebi.gg/privacy for details on how we handle data collected via Komorebi.

The controller responsible for processing personal data under the GDPR is:

Vizora Interactive
c/o IP-Management #8430
Ludwig-Erhard-Straße 18
20459 Hamburg
Germany

Owner & Data Protection Officer:
Ramon Otero Davila
E-Mail: legal@vizora-interactive.com
Phone: +49 5328 9118264
VAT ID: DE458870447

Vizora Interactive currently does not appoint a separate external Data Protection Officer.
All data protection matters are handled directly by the owner / proprietor.

This Privacy Policy applies to the processing of personal data when you:

Our services are globally accessible and may be used by individuals both inside and outside the European Union.

We process personal data only where permitted by law, in particular:

We apply the principles of data minimisation, purpose limitation, and transparency.

When you visit our website, technical access data is processed automatically, including:

Purpose:
Website operation, stability, security, and troubleshooting.

Legal basis:
Legitimate interests (Art. 6(1)(f) GDPR).

Retention:
Access data is stored only for a limited period and deleted once no longer required for security or technical purposes 

Our website and systems are operated using external hosting, infrastructure, and security service providers.
These providers act as processors and process personal data only according to our instructions and under appropriate safeguards.

Our website uses cookies and comparable technologies.

Functional cookies are necessary for the operation of the website and cannot be disabled.
They enable core features such as security, network management, and consent storage.

Legal basis:
Legitimate interests and technical necessity.

Preference cookies allow the website to remember your settings and preferences, such as language or display options.

Legal basis:
Consent (Art. 6(1)(a) GDPR).

With your consent, we use statistical cookies to understand how visitors use our website (e.g. which pages are visited) so we can improve it.

We use Google Analytics 4 (GA4) in its default configuration.
Data is processed only after consent and is not used to directly identify you.

Legal basis:
Consent (Art. 6(1)(a) GDPR), in conjunction with German device access law (TDDDG).

Marketing cookies may be used to track users across websites or display relevant content or advertising.
They are used only if you explicitly give your consent.

Legal basis:
Consent (Art. 6(1)(a) GDPR).

You can give, withdraw, or change your consent at any time via the "Manage consent" option on our website.

Our website may embed content from third-party platforms (such as YouTube).
Such content is blocked by default and fully accessible only after consent.

When loaded, the respective provider may process personal data as an independent controller.
Please refer to the privacy policies of those providers for further information.

Links to external social media platforms do not automatically transmit personal data.

If you contact us via a form or email, we process the data you provide, such as (but not limited to):

Purpose:
Handling inquiries, coordination, and communication.

Legal basis:
Pre-contractual measures or legitimate interests (Art. 6(1)(b) and (f) GDPR).

Retention:
Data is deleted once the request is resolved, unless legal retention obligations apply.

If you subscribe to a Vizora newsletter (e.g. for game releases, campaigns, or program updates), we process your email address and subscription status. We are working with Sendinblue SAS (55 rue d’Amsterdam, 75008 Paris, France) for our email marketing, acting as a processor under a Data Processing Agreement. The servers are within the EU/EEA.

All newsletter lists are opt-in only. We use a double opt-in process - your subscription only activates after you confirm via email. You can unsubscribe at any time via the link in any email. Legal basis: consent (Art. 6(1)(a) GDPR).

Sendinblue SAS is used exclusively for newsletters and marketing emails.

We process application data submitted via online forms or email, including:

Applications are reviewed manually using an internally developed point-based system.
No automated decision-making or AI-based profiling is used.

Purpose:
Selection, coordination, and preparation of collaborations or contracts.

Legal basis:
Pre-contractual measures and legitimate interests (Art. 6(1)(b) and (f) GDPR).

Retention:
Unsuccessful applications are deleted after a reasonable period unless further consent is provided.

We operate community spaces on Discord.

Discord processes personal data under its own responsibility.
Within our communities, we may process:

We use a combination of third-party and custom moderation, ticket, and verification bots.

Purpose:
Community operation, moderation, security, and support.

Legal basis:
Legitimate interests (Art. 6(1)(f) GDPR).

When you use our games or hosted game servers, we may process:

Account management may use external game service platforms, including optional social logins.

Deleting an account may also remove access to associated content such as cloud-based saves or digitally linked items, where technically connected to the account.

Purpose:
Game operation, security, moderation, and abuse prevention.

Legal basis:
Contract performance and legitimate interests (Art. 6(1)(b) and (f) GDPR).

Retention:
Data is deleted once no longer required for operational or legal purposes

Payments for games, servers, or merchandise are processed via external payment providers (e.g. card payments, online payment services, buy-now-pay-later providers).

Vizora Interactive does not receive full payment card details.
Payment providers process personal data under their own responsibility or as processors.

Where payments are processed in connection with our services (e.g. game server purchases), payment processing is handled by external payment providers. Vizora Interactive does not receive or store full payment card details. Payment providers process personal data under their own responsibility or as processors. Legal basis: contract performance and legal obligations (Art. 6(1)(b) and (c) GDPR).

For purchases via Komorebi, see komorebi.gg/privacy.

Creators and talents associated with Vizora may receive voluntary support through third-party platforms (tips, memberships, ad or streaming revenue). Unless a page explicitly states otherwise, such support is voluntary, does not constitute a purchase contract with Vizora Interactive, and is governed by the rules of the respective platform.

We use external service providers for hosting, infrastructure, communication, analytics, payments, and support services.
Key providers currently in use:

• Google LLC: email communication, document storage and collaboration, calender, and related productivity tools
• Zoho Corporation: email communication, document management, and data storage including data collected via plugins and tools on our website
• Sendinblue SAS: newsletter and email marketing only

AI-powered tools: As per Article 50 of the EU AI Act (Regulation (EU) 2024/1689), if Vizora Interactive introduces any AI-powered customer-facing tool or product, a disclosure will be shown clearly visibile in text and spoken audio if feasible.

Where required, data processing agreements are in place and appropriate safeguards are applied.
Service providers are described by function to maintain clarity and security.

Due to our global operations and use of international platforms, personal data may be processed outside the EU/EEA.

Where applicable, recognized safeguards are used including Standard Contractual Clauses (SCCs) or adequacy decisions issued by the European Commission to ensure an adequate level of data protection.

Personal data is stored only as long as necessary for the respective purpose:

You have the right to:

Requests are handled without undue delay and within the timeframes required by law.

Our Services and communities are generally intended for users aged 16 and above, unless explicitly stated otherwise for a specific project.

If we become aware that personal data of minors has been processed unlawfully, we will take appropriate corrective action.

Emails from Vizora Interactive may contain confidential information intended solely for the addressed recipient.
If you received an email in error, please inform us and delete it.

This notice does not limit your statutory data protection rights.

We may update this Privacy Policy when our Services, processing activities, or legal requirements change.

Where changes materially affect how personal data is processed, we will aim to inform users in advance, where feasible, using appropriate communication channels.
This may include notices on our website, email notifications (where an email address is available), community platforms (such as Discord), or our official social media channels.

The updated Privacy Policy becomes effective on the date stated at the top of this document.