Withdrawal Policy

This Withdrawal Policy explains your statutory right of withdrawal when purchasing products or services from Vizora Interactive via distance contracts (e.g. online purchases), as well as our voluntary goodwill refund policies.

This page applies to consumers only.
If you are acting as a business or professional customer (B2B), statutory withdrawal rights do not apply unless required by mandatory law.

This policy forms part of our Terms of Service.

You have the right to withdraw from a contract within 14 days without giving any reason.

The withdrawal period is 14 days from:

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g. email).

You may use the Model Withdrawal Form, which can be found at the bottom of this policy, but this is not required.

Contact details for withdrawal:
Vizora Interactive
Email: refunds@vizora-interactive.com 

If you withdraw from a contract:

For physical goods, we may withhold the refund until the goods have been returned or you have provided proof of return.

The statutory right of withdrawal does not apply, or may expire early, in the following cases (as permitted by law):

For digital content not supplied on a physical medium (e.g. downloadable files, digital access, voice packs, story packs):

The right of withdrawal expires once delivery begins, if:

This applies in particular to:

For services where performance has been fully completed within the withdrawal period, the right of withdrawal expires if:

The right of withdrawal does not apply to goods that are:

There might be Komorebi merchandise items which are produced on demand and fall under this exception.
This will be indicated on the product page or during checkout.

Digital goods are typically delivered immediately or shortly after purchase.

Once delivery has started with your consent, returns or refunds are not possible, unless required by law or explicitly granted as a goodwill exception (see Section 7. Goodwill refunds (voluntary)).

a) Statutory withdrawal
If a subscription is purchased online, you may withdraw within 14 days of purchase, unless:

b) Cancellation vs. refund

c) Komorebi subscription exception (goodwill)
For Komorebi subscriptions, we may refund the most recent billing cycle as goodwill gesture if:

This is a voluntary exception, not a legal entitlement.

a) Statutory rights
You may withdraw from a pre-order before delivery, subject to statutory rules.

b) Voluntary pre-order refund policy
In addition to statutory rights, we allow voluntary cancellation of pre-orders up to 14 days before release.

Release means first playable access, unless stated otherwise.

This voluntary policy does not limit your statutory consumer rights.

For physical goods that are not customized:

For customized or print-on-demand goods, see Section 3.3.

If you withdraw from a physical goods contract:

Return instructions will be provided after withdrawal notice.

Refunds will be issued:

In addition to statutory rights, Vizora Interactive may grant goodwill refunds in individual cases.

Goodwill refunds are:

Factors may include:

Goodwill refunds are generally not granted for:

(You may copy and submit this form if you wish, but it is not mandatory.)

To:
Vizora Interactive
Email: refunds@vizora-interactive.com 

I hereby withdraw from the contract concluded by me for the purchase of the following goods / the provision of the following service:

Signature (only if submitted on paper):
Date: