Vizora Interactive
Withdrawal Policy
Last updated: 27/06/2026 -
Marked sections effective from: 27/07/2026
Opener
This Withdrawal Policy applies only to purchases made directly on vizora-interactive.com via a Vizora-operated checkout.
On this page we explain your statutory right of withdrawal when purchasing products or services from Vizora Interactive via distance contracts (e.g. online purchases), as well as our voluntary goodwill refund policies.
This page applies to consumers only.
If you are acting as a business or professional customer (B2B), statutory withdrawal rights do not apply unless required by mandatory law.
This policy forms part of our Terms of Service.
For Komorebi purchases (merchandise, digital creator products): see komorebi.gg/withdrawal.
For purchases on Steam, itch.io, or other third-party game platforms: those platforms handle withdrawal and refunds under their own policies. Vizora Interactive is not the seller of record for those transactions.For in-game purchases via Roblox (Robux), Unity, or other engine/plugin payment systems: those providers handle all transactions. Refunds must be requested directly from the relevant platform.
In addition and accordance with § 356a BGB, a withdrawal function will be available on our website from the date a direct checkout goes live. It will be accessible via clearly labelled button in the footer of every page.
1. Right of withdrawal (statutory)
1.1 Withdrawal period
You have the right to withdraw from a contract within 14 days without giving any reason.
The withdrawal period is 14 days from:
1.2 How to exercise your right of withdrawal
To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g. email).
You may use the Model Withdrawal Form, which can be found at the bottom of this policy, but this is not required.
Contact details for withdrawal:
Vizora Interactive
Email: refunds@vizora-interactive.com
2. Effects of withdrawal
If you withdraw from a contract:
For physical goods, we may withhold the refund until the goods have been returned or you have provided proof of return.
3. Exceptions to the right of withdrawal
The statutory right of withdrawal does not apply, or may expire early, in the following cases (as permitted by law):
3.1 Digital content with immediate delivery
For digital content not supplied on a physical medium (e.g. downloadable files, digital access, voice packs, story packs):
The right of withdrawal expires once delivery begins, if:
The right of withdrawal expires once delivery of digital content begins, if you expressly consented to immediate delivery and acknowledged that you lose your withdrawal right once delivery starts. This applies to:
This applies in particular to:
3.2 Services fully performed
For services where performance has been fully completed within the withdrawal period, the right of withdrawal expires if:
3.3 Third-party platform purchases
The right of withdrawal does not apply to:
4. Special rules by product category
4.1 Digital goods (general)
Digital goods are typically delivered immediately or shortly after purchase.
Once delivery has started with your consent, returns or refunds are not possible, unless required by law or explicitly granted as a goodwill exception (see Section 7. Goodwill refunds (voluntary)).
4.2 Subscriptions
a) Statutory withdrawal
If a subscription is purchased online, you may withdraw within 14 days of purchase, unless:
b) Cancellation vs. refund
c) Komorebi subscription exception (goodwill)
For Komorebi subscriptions, we may refund the most recent billing cycle as goodwill gesture if:
This is a voluntary exception, not a legal entitlement.
4.3 Pre-orders & early access
a) Statutory rights
You may withdraw from a pre-order before delivery, subject to statutory rules.
b) Voluntary pre-order refund policy
In addition to statutory rights, we allow voluntary cancellation of pre-orders up to 14 days before release.
Release means first playable access, unless stated otherwise.
This voluntary policy does not limit your statutory consumer rights.
5. Return of goods (physical items)
If you withdraw from a physical goods contract:
Return instructions will be provided after withdrawal notice.
6. Refund timing
Refunds will be issued:
7. Goodwill refunds (voluntary)
In addition to statutory rights, Vizora Interactive may grant goodwill refunds in individual cases.
7.1 Conditions
Goodwill refunds are:
Factors may include:
7.2 Exclusions
Goodwill refunds are generally not granted for:
Model Withdrawal Form
(You may copy and submit this form if you wish, but it is not mandatory.)
To:
Vizora Interactive
Email: refunds@vizora-interactive.com
I hereby withdraw from the contract concluded by me for the purchase of the following goods / the provision of the following service:
Signature (only if submitted on paper):
Date:
