Terms of Service

Welcome to Vizora Interactive ("we", "us", "our")
These Terms of Service explain the rules, rights, and responsibilities that apply when you use our website, communities, games, servers, digital platforms, or when you purchase products or services from us.

Vizora Interactive operates across digital entertainment, games, creator programs, communities, merchandise, and professional services. Because our offerings vary, these Terms are modular: some sections apply to all users, while others apply only to specific services or customer types.

Please read these terms carefully before using our services or making a purchase.

If you do not understand these Terms or are unsure whether they apply to you, please contact us before using or purchasing any of our Services.

Provider:
Vizora Interactive
c/o IP-Management #8430
Ludwig-Erhard-Straße 18
20459 Hamburg
Germany

Owner / Proprietor:
Ramon Otero Davila
E-Mail: legal@vizora-interactive.com
Phone: +49 5328 9118264
VAT ID: DE458870447

These Terms apply to all use of Vizora Interactive's offerings, including but not limited to:

If you are acting outside your trade or profession, you are a consumer.
If you act in the course of business or professional activity, you are a business customer (B2B).

Where rules apply only to one group, this is stated explicitly.

These Terms form the core agreement between you and Vizora Interactive.

Additional rules apply to specific services and are incorporated by reference, including:

If a conflict exists, the following order applies:

These Terms are provided in English.

If you are a consumer residing in the European Union and do not sufficiently understand English, you may contact us at legal@vizora-interactive.com before using or purchasing any services.

We aim to write these terms clearly and transparently. Any ambiguity will be interpreted in accordance with applicable consumer protection laws.

Our Services are generally intended for users 16 years of age or older, unless stated otherwise for a specific project or service.

If you are under the age of legal majority in your country, you may only make purchases if legally permitted and, where required, with parental or guardian consent.

Some Services require an account or registration.

You are responsible for:

We may restrict or suspend access if it's reasonably necessary to:

When using our Services, you must comply with:

Prohibited conduct includes, but is not limited to:

Detailed and service-specific rules are defined in the applicable rulesets.

Vizora Interactive develops and operates multiple games, servers, and community spaces. Each game or server may have its own dedicated rules.

By accessing or playing a game or joining a server, you agree to comply with the corresponding ruleset defined under section 3 in addition to these Terms.

Rules may evolve over time to reflect balancing, security, or community needs.
We do not guarantee that any specific game, server, feature, mode, or digital service will be available indefinitely, unless explicitly agreed otherwise.

You retain ownership of content you create and share.

By posting content within Vizora services or communities, you grant us a non-exclusive, worldwide right to use, display, reproduce, and share that content solely for purposes related to:

Further details and limitations are defined in our Content Usage Guidelines.

We will not commercially exploit fan content without permission.

Digital goods are typically delivered immediately or shortly after purchase, for example:

If delivery is delayed due to technical or security checks, delivery will occur within a reasonable time, or the purchase will be refunded.

For certain digital goods or services, delivery may begin immediately after purchase.

Where legally required, we will ask for your explicit consent and acknowledgement that your statutory withdrawal right may expire once performance begins.

Details are explained in the Withdrawal Policy.

Some products or games may be offered as pre-orders, early access, or in development.

For pre-orders, "release" means first playable access, unless explicitly stated otherwise.

In addition to statutory consumer rights, we allow voluntary cancellation of pre-orders up to 14 days before release.

This voluntary policy does not limit your statutory rights under consumer law.

Physical products (e.g. via Komorebi) may be produced and shipped through print-on-demand or fulfillment partners, with worldwide shipping.

Product details, pricing, taxes, shipping estimates, and return eligibility are shown during checkout.

Some items may be made to order or customised, which can affect statutory withdrawal rights. Details are provided in the Withdrawal Policy.

Some Services are offered as subscriptions.

Where required by law, we provide a legally compliant online cancellation option.
After cancellation, access to subscription-based services remains available until the end of the current billing period, unless stated otherwise.
Details are explained in the Withdrawal Policy.

Some creators or talents associated with Vizora may receive voluntary financial support through third-party platforms or monetisation systems (e.g. tips, memberships, subscriptions, ad or streaming revenue).

Unless a page explicitly states that you are purchasing a product or service from Vizora Interactive, such support:

We aim for fair and proportionate enforcement, considering severity, intent, and prior behaviour.

Depending on circumstance, actions may include:

If a severe violation occurs again within 12 months after a prior severe violation, stronger measures, up to permanent bans and/or legal actions, may be applied.

Severe violations are defined in the applicable service-specific rules.
Legal actions may be taken in cases of serious or repeated violations, including hate speech offences or other illegal acts.

We may suspend or terminate access immediately if necessary to:

Vizora Interactive's names, brands, games, and materials are protected by intellectual property laws.

Use is permitted only as necessary to access and use our Services and as allowed under the Content Usage Guidelines.

We are liable without limitation for:

For minor negligence, we are liable only for breach of essential contractual obligations and limited to foreseeable, typical damages.

We are not responsible for user-generated content or third-party services unless required by law.

For business customers, the scope, fees, timelines, deliverables, rights, and cancellation terms are governed primarily by:

Unless explicitly agreed in writing, no specific commercial results (e.g. views, reach, sales) are guaranteed.

Consumers generally have a 14-day statutory right of withdrawal for distance contracts, subject to legal exceptions.

Details, conditions, and the Model Withdrawal Form are provided in our Withdrawal Policy.

These Terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

For consumers, this choice of law does not remove mandatory protections of the country of residence.

For business customers, exclusive jurisdiction is the place of Vizora Interactive's business establishment in Germany (Lower Saxony), unless mandatory law provides otherwise.

We are not willing or obliged to participate in dispute resolution proceedings in front of a consumer arbitration board.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain unaffected.